We try to be fair with our postage charges so we offer a variety of postal services depending on your needs.
Standard UK delivery 3-5 working days: FREE
Special Next Day Delivery by 1pm (UK only for orders placed before 2pm) £6.95
Worldwide delivery (4-7 working days) £4.95
We also offer a gift wrapping service so if you would like your purchase gift wrapped (with wrapping paper, ribbon and a tag) then please indicate at checkout. There is an additional £2.00 charge for this service.
We hope that you are going to love your purchases from Scarlet Dragonfly. We ask that you please check all items upon receipt. If an item arrives damaged or faulty please inform us within 48 hours of delivery by email or phone. If the item is damaged or faulty then we will replace or refund the item.
Should you be unhappy with your purchase or have changed your mind and wish to return the item then please contact us within 48 hours of delivery. Please note that refunds will not be given until the item has been received back to us.
Earrings are excluded from this policy unless they are faulty.
We will not refund the cost of return postage and will only refund items that are returned within 14 days of receipt in their unused condition and original packaging. We cannot be held responsible for goods that do not reach us so strongly recommend using registered post to return items to us.
If you have any further queries, then please contact us.